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GENERAL QUESTIONS: INFO@FAUXREALNYC.COM
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ONLINE SHOP RETURN POLICY

If you are not completely satisfied with your purchase, I am happy to offer a refund on the cost of the item purchased or exchange on any items within 15 days of your receipt of your purchase. Please email me at shop@fauxrealnyc.com to let me know you would like to request a return or exchange. I'm sorry, but there is no refund on shipping/handling charges.

When returning your package, please include the following:

1) Unworn item(s) in its original condition

2) A copy of the original invoice

3) A note as to whether you are requesting an exchange or return. If you are returning, please let me know your reason for return as your feedback helps us make our product and service better. Thank you!

Please ship your return/exchange to:

FAUX REAL NYC

74 Slocum Avenue, Bronxville NY 10708
USA


Please use a padded envelope or box to make your return. Please insure your return. We are not responsible for lost or items damaged during shipping.

For exchanges where you have ordered an incorrect length/size or item, We may require you pay for the return shipping costs. 

Repairs
If you receive a damaged product, please let us know within 7 days of receiving the product to be eligible for a no-charge repair.

Repairs outside of 7 days from your order are subject to availability of materials/type of materials and degree of repair. Please email us with your problem (pictures are very helpful!) and I'll do my best to work out a solution. There may be a small materials fee for repairs or replacement of chains as well as return postage for repair jobs.

Crediting Your Returns
I will credit your account on the card used for purchase once the return is received. Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement. I'm sorry, but there is no refund on Shipping/Handling on returned merchandise.

If you have any questions, please feel free to contact us at shop@fauxrealnyc.com